About the Role
The Visitor Experience Team Lead will provide leadership and guidance to our team of Visitor Experience Associates. You will be responsible for supervising and motivating team members, as well as proactively ensuring smooth team operations and effective collaboration. Ultimately, you will lead by setting a good example and engage the team to achieve goals.
Position Details:
• Approximately 30-35 hours per week
• Must be available to work 5 days per week, preferably Sunday to Thursday
Requirements
Creating an inspiring and positive team environment with a supportive and engaging culture, while encouraging creativity.
Prioritizing and delegating tasks amongst the team.
Engaging with guests and promoting a helpful and friendly environment to ensure they arrive and leave with a great impression.
Motivating team members and bringing your positive, collaborative and hardworking attitude to work each day.
Discover training needs and provide coaching as needed
Listen to team members’ and customer feedback and resolve any issues or conflicts.
Learning and talking about gift shop products so you can connect with our guests and help them make educated choices.
Managing inventory with an eye for organization, display, and stocking of products.
Being part of a team of high achievers who care about the customers and the company they are representing.
Education, Skills and Qualifications:
Proven work experience as a team leader or supervisor
Previous guest/visitor services and/or cash handling experience
Excellent organizational and time management skills
A warm, confident, and customer focused personality with a high-level attention to detail
Your own reliable transportation to get to and from our facility
Salary/Wage
22
Other Perks/Benefits
Locally owned & operated for 30+ years
Donation matching
Annual health & wellness reimbursement
Product & staff discounts to all our brands
In-house training & certifications
Opportunity for growth & advancement/leadership development
Refer a friend… we’ll pay you!
FUN working environment – lots of team engagement initiatives and annual parties
Respectful & inclusive culture
Socially responsible
Comfortable dress code with uniform
Weekly lunches & treats Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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