About the Role
As a Spa Manager you will:
Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards
Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team
Be responsible and accountable for the actions of Ancient Cedars Spa team members; work as a “hands on manager” assisting the team as they strive to meet and exceed guest expectations
Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment
Have an active role in the Health and Safety program within the Spa
Be the contact person for guests who may require immediate assistance from the Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary
Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants
Create, monitor, and be accountable for the annual budget for Ancient Cedars Spa
Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance
Work at the reception desk and cover treatments wherever required
Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa
Attend weekly Management meetings and relay necessary information to the spa team
Requirements
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
Minimum 4 years’ management experience in a high-end, full service luxury facility is necessary
Superior Human Resources, interpersonal, verbal and written communication skills are required
Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are required
Must possess the desire to lead a world-class spa team
Must have knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management
Working knowledge of Pro Salon, Microsoft Word and Excel, and Maestro are assets
Must enjoy shift work and be able to work evenings, weekends and holidays
Previous experience as a Massage or Spa Practitioner
Knowledge and familiarity with Comfort Zone, Sea Flora, Jane Iredale, Tofino Soap Company, Sangre de Fruta, and Halfmoon products and services is an asset
Must be legally authorized to work in Canada
Ability to make 3-year commitment to position
Salary/Wage
64,000 - $67,000
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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