About the Role
Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Assistant Front Office Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members’ ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Front Office Manager in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition.
If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.
Requirements
This job position requires physical presence at the designated location.
Accountabilities:
In collaboration with Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by:
Identifying, creating, and upholding process efficiencies and established Guest Service Standards as they relate to the guest experience
Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless checkout
Building individual connections with guests wherever possible to drive loyalty and referrals
Ensures guest inquiries, requests and issues are resolved in a timely, friendly, and efficient manner, optimizing guest satisfaction
Analyzes service/satisfaction data from Revinate, Trip Advisor, hotel post-stay survey, etc. and identifies trends to inform collaborative action planning for the FO team
Assists in monitoring cost control efforts and overall profitability/marketing initiatives
Assists in the development of the team schedule in alignment with business needs
Assists in the departmental policy and procedure development and implementation
Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process
Ideal Candidate:
2 years’ minimum Front Office experience with 1 year of service in a leadership role; experience in a hotel/hospitality/tourism setting or related industry is required; resort experience is an asset
Post-secondary education in hospitality or related discipline preferred
Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences
Professional and well organized with excellent communication skills, both written and verbal
Excellent problem-solving abilities and the ability to think on your feet
Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment
Must have the ability to supervise, mentor, train and motivate the team
A working knowledge of hotel systems, specifically Opera PMS, is an asset
Proficiency with computer systems required, such as Microsoft Windows applications
Note: The Front Office runs 24 hours a day, 365 days a year; flexible shift availability to work as business levels dictate (weekends, evenings, and some overnights) is an asset.
Salary/Wage
51,450
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
** Only qualified applicants will be contacted for an interview.
Limited Time Offer!
Elevate Your Job Application with Our Special Promotion: Buy Resume Writing and Get Cover Letter Service for FREE! Don't miss this opportunity to make a lasting impression on potential employers. Invest in your career success today!
#CanadaJobs #AssistantManager #FrontOfficeManager #NowHiringCanada #JobOpeningCanada #HiringCanada #HotelJobs #HospitalityJobs #JobSearchCanada #WorkInCanada #CanadianJobs
Job Application
Please complete the form to apply for a position.